FAQ — New Heights Therapy

Question 1

What is counselling?

Accepted Answer

Counselling is a talking therapy that involves a trained therapist listening to you and helping you find ways to deal with emotional issues. Sometimes the term "counselling" is used to refer to talking therapies in general, but it is also a specific type of therapy in its own right.

Question 2

What can I expect from my first session?

Accepted Answer

Your first session is an opportunity for you and your therapist to get to know each other. Your therapist will ask you about what has brought you to therapy, your background, and what you hope to achieve. It is also a chance for you to ask any questions you may have. There is no pressure to share more than you feel comfortable with.

Question 3

How long does each session last?

Accepted Answer

Sessions are typically 50–60 minutes in length. Your therapist will discuss the session length with you at the beginning of your work together.

Question 4

How many sessions will I need?

Accepted Answer

The number of sessions varies depending on the individual and the issues being addressed. Some people find that a small number of sessions is sufficient, while others benefit from longer-term support. Your therapist will work with you to determine what is most appropriate for your needs.

Question 5

Is everything I say kept confidential?

Accepted Answer

Yes, confidentiality is a cornerstone of the therapeutic relationship. What you share in sessions is kept private, with a few exceptions required by law — for example, if there is a risk of harm to yourself or others, or if a court orders disclosure. Your therapist will explain the limits of confidentiality at the start of your work together.

Question 6

Do you offer telehealth / online sessions?

Accepted Answer

Yes, we offer telehealth sessions for clients who are unable to attend in person or who prefer to meet online. Please contact us to discuss your options.

Question 7

Do you bulk bill or offer Medicare rebates?

Accepted Answer

We are not a bulk billing service. Please contact us directly to discuss fees and any applicable rebates. We are happy to discuss your individual circumstances and find an arrangement that works for you.

Question 8

Do you work with NDIS participants?

Accepted Answer

Yes, we work with NDIS participants. Please contact us to discuss how we can support you within your NDIS plan.

Question 9

Do you work with WorkCover or TAC clients?

Accepted Answer

Yes, we work with WorkCover and TAC clients. Please contact us to discuss your specific situation and how we can assist.

Question 10

What if I need to cancel or reschedule my appointment?

Accepted Answer

Please give us at least 24 hours notice if you need to cancel or reschedule. If you have family or sibling appointments running at the same time or back to back with different practitioners, we need 48 hours notice. Please let us know as soon as possible so we can offer the time to another client.

Question 11

Are you an emergency or crisis service?

Accepted Answer

No, we are not an emergency or crisis service. If you or someone you know is in immediate danger, please call 000 or attend your nearest emergency department. For 24/7 mental-health crisis support, contact Lifeline on 13 11 14.

Frequently Asked Questions

FAQ — New Heights Therapy